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Download Now!
Free download 3.74MB
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Version: |
1.60 |
| Homepage: |
Click here to visit |
| License: |
Shareware, $174.00 |
| Install Support: |
Install and Uninstall |
| Language(s): |
English, Russian |
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Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.
Additional modules and features:
-Events notifying system
-Reporting system based on Fast Report 4
-Administrator module
-Jet Service Desk Mail Gate
-Events notifying system
Main module includes integrated notifying system which informs the users about the following events:
-new request registration without responsible
-new request registration for current user
-adding comments and files to the request of current user by clients
-approach of start/reaction time of the request
-request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.
Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.
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| OS: WinXP, WinVista, Win7 x32, Win2000, Windows2000, Windows2003, WinServer, Windows Vista Ultimate, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise |
| System Requirement: RAM: 128 MB, HDD: 50 MB, SQL-Server: MS SQL 2000/MSDE, MS SQL 2005/Express, MS SQL 2008/Express. |
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Keywords: Service Desk, HelpDesk, ITIL, Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management |
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Jet Service Desk
